Fix payment problems on your account

If you endeavour to purchase something on Google Play just your payment is declined or won't process, endeavor the steps below.

If you've bought something then have a problem with or question about it, see problems with in-app purchases or returns and refunds for Google Play purchases.

Verify your payment info

Your payments profile might be deactivated. To reactivate your profile, submit your payment information.

  1. Sign in to Google Pay.
  2. At the pinnacle, select Alerts Notification bell icon.
  3. If yous have a ruby-red alert, enter your payment information and wait for the squad to answer.

    Google Pay notifications

  4. Cheque your e-mail for the review results.

Try to pay with a dissimilar payment method

If there'due south a problem with one payment method you lot tin attempt paying with a different one.

  1. On your Android phone or tablet, open the Google Play Store app Google Play.
  2. Become dorsum to the item you want to buy & tap the cost.
  3. Tap the current payment method.
  4. Choose a dissimilar payment method or add together a new one.
  5. Follow the onscreen instructions to complete your purchase.

Fix credit and debit menu errors

There may be a problem with your credit or debit card if yous see i of the following mistake letters:

  • "Unable to process payment: low menu residual"
  • "Unable to complete transaction. Please utilize some other form of payment"
  • "Your transaction cannot be completed"
  • "Unable to complete transaction: expired card"
  • "Correct this menu info or try another menu"

To fix these errors, endeavour the following steps:

Make certain your card & address information is up to date

Expired credit cards or sometime billing addresses are a common reason for payments not to piece of work properly. To update this information use Google Payments:

Remove or update expired cards

Expired cards cause payments to be declined. To update expired cards:

  1. Sign in to https://pay.google.com with your Google Account.
  2. Find the payment method you are trying to use for the buy.
  3. Check the expiration appointment of the payment methods listed.
  4. Remove or update any expired payment methods.

Cheque that your bill of fare address matches the address in Google Payments

If your credit carte du jour is registered to a different address that can cause the payment to be declined. Bank check the zero lawmaking matches your current address.

  1. Sign in to https://pay.google.com with your Google Account.
  2. Find the payment method you lot are trying to utilise for the purchase.
  3. ClickEdit.
  4. Bank check that the address listed matches the billing address of your menu.
  5. If needed, update the address.

Then, endeavour your purchase once again.

Submit any extra data that is requested

If the error message is followed by instructions for submitting boosted information to Google, please submit it. We will not be able to process the transaction on your account without this information.

Check you lot have sufficient funds for the purchase

Sometimes a transaction is declined because of insufficient funds. Check your account to make sure you have enough to consummate the purchase.

Contact your banking concern or card issuer

Your bill of fare may have specific restrictions which cause the transaction to be declined. Contact the institution that issued your menu to ask almost the transaction and come across if they know the reason for the reject.

Fix errors with other payment methods (direct carrier billing, online cyberbanking, Google Play Rest, Souvenir Cards, and more than)

If you see "Your payment was declined due to an result with your account"

If y'all run across this message, information technology might be considering:

  • We saw a suspicious transaction on your payments profile.
  • We need a footling more information to protect your account against fraud.
  • We demand a little more information to comply with European union police (Customers from European Wedlock member states but).

To help fix these issues:

  1. Go to the payments middle.
  2. Take action on whatsoever errors or requests in the payments centre.
    • You might need to verify your identity before you tin buy anything through your Google Account.
  3. Make sure your proper name, address, and payment information are up to date.

If you are trying to pay past straight carrier billing (pay through your mobile service provider bill)

If yous're having trouble paying through straight carrier billing, attempt the following:

  • Make certain you lot're continued to your carrier network, directly or past wi-fi.
  • Make sure you lot've added direct carrier billing every bit a payment method.
  • Make sure you lot're using the local currency.

If you still have problems, contact your mobile phone service provider for assist.

If you lot can't add a payment method or take a problem with a different payment method

If you're having a trouble with a different payment method, go to Google Payments to set the effect.

  1. Sign in to https://pay.google.com with your Google Account.
  2. Look for any notifications or requests for information & provide anything that'southward asked for.
  3. Check that your accost is up to date.
  4. Check that the payment methods listed are the ones you want to use.

Bill of fare is grayed out & says "verify on pay.google.com"

Your card was reported as stolen. You must verify the card before you tin can employ information technology once again:

  1. Go to pay.google.com and sign in to your account.
    1. If y'all take multiple accounts, sign in to the account with the grayed-out carte du jour.
  2. Click Payment methods.
  3. Next to the card that says "Verification needed," click Verifyand thenCharge card.
  4. Inside 2 days, you'll find a temporary accuse on your card argument forth with an 8-digit lawmaking.
  5. To consummate verification, go to pay.google.com and enter the eight-digit code.

If you lot try to verify the payment method over again:

  1. Confirm which card yous want to verify.
  2. Check how long agone yous tried to verify your card.
    • If less than ii days: Wait up to 2 days.
    • If more than ii days: Check your card argument. Y'all should find a temporary charge from Google called "GOOGLE Examination," with an 8-digit code.

Card is grayed out & says "card is ineligible"

You tin't use this carte du jour for this buy. Try to make the buy once again with a different card.

If the carte du jour you want to use isn't listed, follow the on-screen instructions to add a new card.

If you apply dual SIM card devices

Cheque if the right SIM card is in slot 1 and remove whatsoever SIM card from slot 2.

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